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Customer Service
Shipping: When it comes to shipping, we like to keep all of our options open so we can deliver your package as quickly and cost effectively as possible; we use U.S. Mail, UPS and FedEx Ground to handle our packages. We ship to the U.S. and Canada only. Orders of in-stock items placed with standard delivery are shipped within three business days. Orders placed by noon Eastern time with expedited delivery ship that same business day. Orders placed after noon Eastern time with expedited delivery will ship the next business day. We use U.S. Priority Mail to ship our two- to three-day shipping and overnight packages. To get a quote on shipping, simply add the item to your shopping cart and actual shipping prices will be displayed immediately. Products that are shipped directly from the manufacturer (noted in product descriptions) are not eligible for expedited shipping.
Returns: We want you to be happy with your purchase. Actually, we hope you're ecstatic! If you decide the item you ordered just isn't right, you are welcome to return new, unused items for a full refund, less shipping, within 30 days of purchase. Returns of new, unused items after 30 days but before 90 days will be accepted for store credit, less shipping. Return information is listed on your packing slip. When packing your return, please use care; we are not responsible for damaged or lost returns.
Privacy policy: Our mission is to make a mom's life easier, and adding stress to your day is just not something we will do. The Organized Parent is committed to protecting your privacy. We value our customers and will NOT sell, trade, rent or disclose any information about you. EVER.
Information you share with us is secure. We use Secure Sockets Layer (SSL) technology to ensure the security of your online order information. Once you get to the checkout page, you can check the security of your connection by looking at the URL line of your browser. The first characters should be https:
We hate spam. We will use your email only to contact you about your order. We won't send you pictures of our son's hockey goal. (Unless you really want to see it.) If you wish to receive our newsletter, please use the sign up box on the home page.
Cookies? A cookie is a small data file that websites often store on your computer's hard drive when you visit. We use cookies to be able to store your prospective purchases in our online shopping cart, but we do not store personally identifiable information in your cookie. Cookies enable us to keep track of your order as you shop on our site. They also allow us to recognize repeat customers when they visit and to provide those customers with their account information. We do not otherwise track any information about your use of other websites. In order to make purchases at The Organized Parent, you must enable cookies.
Contact Us: To contact us, please click here to send us an email or call our offices at (248) 622-9130 between 9 a.m. and 5 p.m. Eastern time.
